The Planning and Health Information Management Department
The Planning and Health Information Management department is responsible for the collection, analysis, and dissemination of health information. The department receives and registers patients by obtaining patient demographic information to assign a unique identifier number prior to service. As the patient’s first point of contact, one of our goals is to ensure that the patient’s arrival process is completed efficiently with minimal patient flow delays and a friendly environment.
LIST OF SERVICES AVAILABLE AT UGMC
APPOINTMENT PROCEDURE
CORPORATE EMAIL: info@ugmc.ug.edu.gh
Guided by the principle that accurate, timely, and confidential information is the foundation of good healthcare, the department combines the traditional discipline of medical records-keeping with modern health management information systems and strategic planning, ensuring that UGMC remains both a well-governed institution and a trusted steward of every patient's story.
The department compiles and prepares day-to-day statistical returns, as well as monthly, quarterly, mid-year, and annual statistical reports for the facility. PHIM department is a disciplined engine behind sound decision-making, gathering, safeguarding, and interpreting health information so that clinicians, administrators, and policymakers alike can act on evidence-based decision-making.
Patient privacy is a priority at UGMC. The PHIM department works diligently to ensure that our patients’ data is handled with integrity and maintained in a confidential manner.
TEAM MEMBERS
• Health Information Officers
• Statisticians
• Health Planning Officers
• Administrative Managers
AREAS OF EXPERTISE
• Health Information Management
• Health/Medical Records Management
• Management of Health Management Information Systems (HMIS) and Electronic Medical Records (EMR)
• Health data quality assurance, validation and analysis
• Strategic and operational health planning
• Monitoring and evaluation of hospital performance indicators
• Data Protection (in line with Ghana's Data Protection Act, 2012 – Act 843)
LIST OF SERVICES AVAILABLE AT UGMC
• New patient registration and issuance of a Unique Medical Record Number
• Activation of Patients folders
• Processing of requests for Medical Records/Medical Reports, and release of health information
• Certification/authentication of Medical Records for legal, insurance and official purposes
• Health statistics generation for clinical, administrative and management decision-making
• Data support for hospital planning, budgeting and resource allocation
• Coordination with Clinical, IT and Client Services departments on data-related matters
APPOINTMENT PROCEDURE
Appointments and enquiries can be made through any of the following channels:
• Book online at www.ugmedicalcentre.org (Online Booking / Pre-Registration)
• Call the UGMC Contact Centre: +233 302 550 843– 5
• Visit the Patient Registration desk, B3 – OPD & Administration Building
WORKING HOURS:
24 Hours (Patient Registration/Records desk operates round the clock;
24 Hours (Patient Registration/Records desk operates round the clock;
Administrative/Planning offices: Monday – Friday, 8:00 am – 5:00 pm)
CORPORATE EMAIL: info@ugmc.ug.edu.gh
DEPARTMENTAL EMAIL (OFFICIAL): him@ug.edu.gh
DEPT. MOBILE / LANDLINE NO: +233 302 550843 – 5
DEPT INTERCOM: 13008,13009
Contact Information
For enquiries, correspondence, or assistance regarding this department, kindly reach out using the details provided below.
him@ugmc.ug.edu.gh
Phone
+233 302 550843-5
Location
B3 OPD & Administration Building
Head of Department